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Regardless of the channel you choose, your customer service should meet the rising consumer expectations. 

Do you know that..

  • 89% of consumers expect brands to respond within 24 hours. 
  • 80% of consumers consider customer experience as crucial as goods or services.

What you'll learn in this guide:


Regardless of the channel you choose, your customer service should meet the rising consumer expectations. 

  • 89% of consumers expect brands to respond within 24 hours. 
  • 80% of consumers consider customer experience as crucial as goods or services. 
  • 52% of consumers switched brands because of poor customer service. 
  • The ability to message a business on WhatsApp boosts customer confidence 
  • 74% of consumers have repeatedly used WhatsApp to message a company. 



 


The 2020 guide to messaging with customers.

What you'll learn in the guide

  • How to use a multichannel approach in customer care 
  • How to select your customers' preferred messaging channels 
  • How to map out your customers’ journey and identify pain points 
  • How to improve service while saving time
  • How other brands use multichannel to engage customers