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What you'll learn in this guide:
Regardless of the channel you choose, your customer service should meet the rising consumer expectations.
- 89% of consumers expect brands to respond within 24 hours.
- 80% of consumers consider customer experience as crucial as goods or services.
- 52% of consumers switched brands because of poor customer service.
- The ability to message a business on WhatsApp boosts customer confidence
- 74% of consumers have repeatedly used WhatsApp to message a company.
Try Before You Buy
