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The pressure on customer service is increasing, which makes delivering high-quality service increasingly difficult. Being accessible on the customer's preferred channel is crucial in providing good service. Are you not easily accessible? This will result in a poor appreciation of your service and more dissatisfied customers
What you'll learn in this guide:
Regardless of the channel you choose, your customer service should meet the rising consumer expectations.
- 89% of consumers expect brands to respond within 24 hours.
- 80% of consumers consider customer experience as crucial as goods or services.
- 52% of consumers switched brands because of poor customer service.
- The ability to message a business on WhatsApp boosts customer confidence
- 74% of consumers have repeatedly used WhatsApp to message a company.
The guide to Mobile Customer Service
For example, did you know that:
Most consumers prefer self-service, for example via a chatbot? And that 70% of consumers expect to contact a company via a mobile channel?
These are examples of some of the real challenges that a customer service department faces. Curious about what else customer service has to deal with?
And how can you solve this? You can read that in the Guide to Mobile Customer Service.
Prepare to deliver modern service that will make your customers happy.
Solve your customer service challenges and increase customer satisfaction.
