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Great customer service, who doesn’t want that? When you deliver great customer service, your customers will have a great feeling about your brand, which will result in more loyal customers.

Start measuring the most important customer service KPIs, to improve your customer service performance and customer experience. 

We have listed the 8 Customer Service KPIs you need to measure to skyrocket your customer service. Start improving today.

What you'll learn in this guide:


Regardless of the channel you choose, your customer service should meet the rising consumer expectations. 

  • 89% of consumers expect brands to respond within 24 hours. 
  • 80% of consumers consider customer experience as crucial as goods or services. 
  • 52% of consumers switched brands because of poor customer service. 
  • The ability to message a business on WhatsApp boosts customer confidence 
  • 74% of consumers have repeatedly used WhatsApp to message a company. 



 


8 Customer Service KPIs You Need to Measure.