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Do your customers also shift to mobile? No problem!

Are you worried about the loads of new customer inquiries via mobile channels like WhatsApp and Apple Business Chat? No problem!

With Mobile Service Cloud you take care of every conversation. Manage every conversation across mobile channels and start a human or even automated conversation.

Get your first glimpse of Mobile Service Cloud in the deep dive video.

What you'll learn in this guide:

Regardless of the channel you choose, your customer service should meet the rising consumer expectations. 

  • 89% of consumers expect brands to respond within 24 hours. 
  • 80% of consumers consider customer experience as crucial as goods or services. 
  • 52% of consumers switched brands because of poor customer service. 
  • The ability to message a business on WhatsApp boosts customer confidence 
  • 74% of consumers have repeatedly used WhatsApp to message a company. 


Deep dive video 
Mobile Service Cloud.